Privacy Policy

Last updated: 30th of May, 2026

This Privacy Policy explains how Transit Limited ("we", "us", "our") collects, uses, shares, and protects your information when you use our mobile applications and services:

Transit — an on-demand ride and logistics service connecting riders/senders with drivers.
TranEat — an on-demand food and grocery delivery service connecting customers, restaurants/vendors, and delivery partners.

Both apps are operated by us and published under the developer account associated with officialtransitapp.com. By using either app you agree to this Policy.

1. Who this Policy applies to

This Policy covers three types of users: customers/riders who request rides or orders, drivers and delivery partners who fulfil them, and vendors/restaurants (TranEat) who list and sell items. Some sections apply only to specific roles, which we note where relevant.

2. Information we collect

Information you provide

Account data: name, email address, phone number, password, profile photo.
Driver/partner data: driver's licence, vehicle details, identity documents, and (where required) background-check information.
Vendor data: business name, address, menu/catalogue, banking/payout details.
Payment data: processed by our third-party payment providers; we receive limited details such as card type and last four digits, not full card numbers.
Communications: messages, ratings, reviews, and support requests.

Information collected automatically

Precise location (GPS): collected to match rides/deliveries, show routes, provide navigation, and enable live tracking. For drivers and delivery partners this may be collected while the app is in the background or closed during an active trip, in order to provide the service.
Device & usage data: device model, operating system, app version, IP address, identifiers, crash logs, and interaction data.

Sensitive permissions

We request Location, and may request Camera (document/photo upload), Notifications, and Storage/Media access. Each is used only for the stated purpose, and you can manage permissions in your device settings. Background location is used solely to provide ride/delivery functionality during active trips.

3. How we use your information

To create and manage your account.
To match riders/customers with drivers, partners, and vendors.
To process payments, payouts, refunds, and fees.
To provide navigation, live tracking, and trip/order history.
To communicate updates, receipts, and support responses.
To ensure safety, verify identity, prevent fraud, and enforce our terms.
To comply with legal and regulatory obligations.
To improve and analyse our services.

4. How we share your information

We do not sell your personal data. We share it only as needed to operate the service:

Between users to complete a service — e.g. a rider's pickup location and first name shared with the assigned driver; a customer's delivery address shared with the delivery partner and vendor.
Service providers — payment processors, mapping/navigation providers, cloud hosting, SMS/push providers, and analytics, who process data on our behalf under contract.
Legal & safety — to comply with law, court orders, or to protect rights, safety, and prevent fraud.
Business transfers — in connection with a merger, acquisition, or sale of assets.

5. Data retention

We retain your information for as long as your account is active or as needed to provide the service. After account deletion we remove personal data, except limited records we must keep for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes, which we retain for up to [e.g. 90 days / as required by law] and then delete or anonymise.

6. Account & data deletion

You can request deletion of your account and associated data at any time:

In the app: Settings → Account → Delete Account, or
By emailing tradewavedigital@gmail.com from your registered email with subject Delete My Account.

Full instructions are also available at our dedicated deletion page: https://jbuittechservices.github.io/officialtransitapp/. Requests are processed within 30 days, subject to the retention exceptions above.

7. Security

We use industry-standard safeguards including encryption in transit (HTTPS/TLS), access controls, and secure storage. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

8. Children's privacy

Our services are not directed to children under [13/16/18 as applicable], and we do not knowingly collect their data. If you believe a child has provided us information, contact us and we will delete it.

9. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your data, to object to processing, and to data portability. To exercise these rights, contact us using the details below.

10. International transfers

Your data may be processed in countries other than your own. Where required, we apply appropriate safeguards for such transfers.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified in-app or by other reasonable means, and the "Last updated" date above will be revised.

12. Contact us

Transit Limited
[BUSINESS ADDRESS]
Email: tradewavedigital@gmail.com